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Online Cinema Ticket Booking – Service / Convenience charges

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Maharashtra Entertainment Duty Act, 1923, does not empower the Respondents to regulate the price to be recovered from the customers.   The Rules do not empower the Respondents to regulate or prohibit collection of service charges / convenience fees.

By the Government Resolutions dated 4.4.2013 and 18.3.2014, respectively, it was directed that additional amount for online ticket shall not be charged from the viewers and that all theatre conductors in the State should set up their own service / machinery for online without charging additional charges.

Suppose the customer feels it convenient to book the tickets online by not going to the theatre and paying the convenience fees.   In that case, the respondents cannot restrain the Petitioners from collecting the convenience fees since providing this facility of online booking, the theatre owners / petitioners have to invest in the technology.

Judgment dated 10.7.2025 of the High Court of Bombay in Writ Petition No.497 of 2014 of PVR Limited   Vs.  The State of Maharashtra and others with connected matters.

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