Phonepe – Online payment intermediary – accountable for deficiency in service and unfair trade practice

PhonePe – Intermediary – responsible for deficiency in service and unfair trade practice

Important and Salutary decision for users of Online Payment Platform

Complainant nos.1 and 2 have their respective bank accounts with the Canara Bank and Karnataka Bank.

On 11.10.2017, the complainant no.1 had transferred Rs.10,000/-  through Phonepe to the complainant no.2, received message of successful transaction from Phonepe and also said amount was deducted from his bank account in Karnataka Bank.

However, the complainant no.2 did not receive the amount of Rs.10,000/-.

The consumer complaint was, therefore, filed for refund of Rs.10,000/-, interest, compensation and the litigation cost.

HELD that the Phonepe being intermediary has to follow utmost diligence in each transaction on its platform and therefore, liable for deficiency in its service and account for unfair trade practice.

Consumer Complaint No.1503 of 2019 decided on 11.8.2023

N.D.Vinaya Kumar and another Vs. Phonepe Private Limited and others

The III Additional Bangalore Urban  District Consumer Disputes Redressal Commission Bengaluru